Our Privacy Commitment:
What Information does COOL PC Collect?
At COOL PC, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
“Personal information” is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
Your contact information – e.g., name, postal address, telephone number, and email address;
Your personal preferences – e.g., product wish lists, language preferences, and marketing consent;
Your transaction information – e.g., products purchased, method of payment, amount paid etc. However, we do not keep any records of credit card information in our database on or offsite.
Non-personal information is information that does not identify you as an individual. For example:
We may collect certain non-personal data when you visit our websites, such as the type of browser you are using, or the referring URL. We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.
How is Your Personal Information Used?
Computer Parts Store may use your personal information for a number of different business purposes, for example:
· To fulfill your specific requests for products, services or information;
· Providing customer support to assist with your questions or complaints;
· Conducting surveys in order to improve our services;
· To measure and improve the effectiveness of our websites or our marketing endeavours;
· Detect and protect against fraud and error;
· To track and analyze your purchases and preferences to better understand customer product and service needs and eligibility;
· To tailor our online content and offerings based on customer preferences;
· For quality assurance and training purposes;
You will be asked to give your expressed consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.
Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken, or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
If you have ‘opted in’ or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to ‘opt out’ or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
Information Computer Parts Store Collects Directly from You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it:
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, COOL PC offers a Return Policy. Please refer to our Return Policy for details.
Purchase Follow-Up and Surveys
Following a purchase, we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product. We may use contact information collected in-store, online, or via our call centers to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Our Websites can be browsed anonymously. However, to engage in certain special features or functions of our websites, or to order products and services from our websites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We may use this information to:
· Create your account, contact and correspond with you about your order;
· Respond to your inquiries and provide support;
· Monitor functions of our websites that you choose to use, such as customer reviews.
The customer review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all website visitors, so please use discretion when posting information to them. We recommend avoiding posting any personal information.
Opting-in for Newsletters or Updates
Computer Parts Storeoffers a variety of newsletters and promotional forms of communication. Should you choose to enroll, we will collect your contact information, such as name and email address. This information will only be used to send you newsletters and promotional announcements that you have requested. You may unsubscribe or opt-out at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties.
Participating in a Contest or Promotion
Email a Friend
While visiting our websites, you may choose to use our “Email a Friend” function, which allows you to inform a friend about products of interest to you. The information you provide will be used to send an email to your friend, inviting them to our visit our website. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us. When using the “Email a Friend” feature, you are contacting your friend directly, and as such you acknowledge that you are responsible for this correspondence and not Computer Parts Store. If you provide us with personal information concerning another individual (e.g., email address), you acknowledge and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.
COOL PC operates customer support call centers to accept and address your questions, concerns, or complaints. When you contact our call centers, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example, if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality.
Information Computer Parts Store Collects Automatically
In some cases, we automatically collect certain information.
When using our website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our website, the Internet address of the Web site from which you linked directly to our website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download. This information is used for web and system administration purposes, and may be used to improve our website.